During our first phone introduction with Indian Destination Wedding, we appreciated that we spoke with YOU, the founder of the company. It was important to Anuj and me to have access to and be comfortable with the person managing the travel logistics for our wedding week, and we knew we would be in good hands from the first meeting with you.Throughout the over a year process, we appreciate how you provided us straight-forward answers (no beating around the bush), so we knew what was realistic vs. idealistic. When it came time to negotiate a contract, you came up with great points to include that we could never have thought of, and that lead to a more enjoyable experience for our guests. Your employee, Alyssa, remained polite, attentive, and kind in answering the guests’ many questions, including some of our last minute room changes.
Multiple guests personally texted us saying they loved communicating with her. It takes a special person to remain patient when stress is inevitably rising as the wedding week approached, but Alyssa and your team at large helped us remain calm! Nikita especially loved how you made a detailed “Know Before You Go” email 1 week prior to guest departure. It not only detailed what to expect at the airport and travel, but also a list of things to do at the resort and in Punta Cana itself. Our guests appreciated the information, and we appreciated how organized it was. It helped alleviate a lot of questions that we were already being asked the final week.
Anuj particularly enjoyed how you answered our questions in a very timely manner, to the extent that you even answered an email from us while you were on vacation (which we never expected!). It was so refreshing to work with a vendor where we knew where we stood – we were never in a position where we did not know what the next steps were.
It was very important to us to make sure our guests had safe and reliable transportation, and you provided that for us. During the week of the wedding, we had some difficulties with the transport pick-up from the Punta Cana airport. We appreciate how your team trouble-shooted the problem literally within minutes, and managed the travel from a few countries away. We knew we could count on you from the beginning, and that showed even until our flight back home.
Overall, we are SO incredibly happy we went with Indian Destination Wedding for our travel concierge. Your team was responsive, knowledgeable, personable, and gave us the team feel with the personal touch that we were looking for. You personally have exceeded our expectations! We can’t wait to brag about you to everyone looking into destination weddings and work with you again! With so much gratitude,